I got my account suspended, in real time, this weekend for following people who liked my tweet. I can log into my account but am presented with a splash page about how my account might be compromised and how I need to reset my password to unsuspend it.
It seems like I am shadow banned and the "contact our appeals team" is a CYA measure since they will not do a single thing to help or even verify my identity. They might not even be handled by an actual support team.
I cannot reset my password to unlock my account due to it claiming my email does not match the account after inputting my phone number. I removed my email previously, so I only have my phone number associated with my account, no previous email addresses are accepted. The workflow redirects me to an appeals form if I say I don't have it associated with my twitter account.
There is a secondary password reset workflow but it requires your account to be unsuspended to use. Great.
Now, I am stuck in a catch-22. Their appeals team sends boilerplate about how they can not do anything to help me. I can log in, I literally have past emails from Twitter and previous Twitter codes sent by SMS, yet that is seemingly meaningless due to some oversight or dark pattern in this workflow.
It seems like I am shadow banned and the "contact our appeals team" is a CYA measure since they will not do a single thing to help or even verify my identity. They might not even be handled by an actual support team.
I cannot reset my password to unlock my account due to it claiming my email does not match the account after inputting my phone number. I removed my email previously, so I only have my phone number associated with my account, no previous email addresses are accepted. The workflow redirects me to an appeals form if I say I don't have it associated with my twitter account.
There is a secondary password reset workflow but it requires your account to be unsuspended to use. Great.
Now, I am stuck in a catch-22. Their appeals team sends boilerplate about how they can not do anything to help me. I can log in, I literally have past emails from Twitter and previous Twitter codes sent by SMS, yet that is seemingly meaningless due to some oversight or dark pattern in this workflow.